Help Center

When buying from Niche Essence you are assured that you are purchasing authentic products gathered from only the most reputable houses from all over the world. Niche Essence parent company (Kiavash Enterprises Inc.) is the official distributor of most of the brands we carry at Niche Essence.

At Niche Essence we try our best to provide our customers with the best and fastest service possible. The majority of the orders are fulfilled at the same day or next business day of the day that your order is placed. We offer free shipping on orders above $75 and we use expedited tracked shipping service for these orders. Shipping usually takes only 3 to 5 business days within Canada and just a few more days for U.S. orders.

You are receiving 5 points for every dollar you spend at Niche Essence's website and yes that even includes the money you spend on shipping charges or taxes if that is the case!

We offer 3 complementary samples with every product order (not samples-only orders). Sample requests can be typed into a box in checkout process. For more information please see complementary samples section.

We offer complementary shipping on orders above $75 dollars. All orders that are free shipped come with tracking. For more information please visit shipping section.

At Niche Essence we try to bring you best possible service. If you are unable to visit us at Niche Essence in person or prefer online shopping, we are offering you the option of testing fragrances in the comfort of your own home.

You can buy samples of perfumes you would like to try and try them on your skin before you commit to a full bottle. 

We ship within North America (Continental United States and Canada)

We offer complementary shipping on orders above $75 dollars. All orders that are free shipped come with tracking.

If the order is received before 12:00 pm ET, it is usually packed and prepared to be shipped at the same day the order is placed. The rest of the orders are fulfilled by the next business day.  

We ship all the orders above $75 dollars for free by expedited post. 

-   Orders under $75 Continental United States: $12 flat rate (Regular shipping - No Tracking)

-   Orders under $75 Continental United States: $20 flat rate (Expedited shipping - With Tracking)

-   Orders under $75 Canada: $8 flat rate (Regular shipping - No Tracking)

-   Orders under $75 Canada: $15 flat rate (Expedited shipping - With Tracking)

-   UPS Standard (3-5 business days) Canada: $35 Flat Rate (UPS Standard With Tracking)

-   UPS Expedited (2 business days) Canada: $45 Flat Rate (UPS Expedited With Tracking)

We offer 3 complementary samples with every product order (not samples-only orders). Sample requests can be typed into a box in checkout process. Free sample are going to be from manufacturers samples. if we ran out of manufacturers sample we will make custom samples and we label them properly for you. If we don't have the requested samples in stock at the time of order or you do not request samples we will put random samples that we think you might like based on your order.

Product Orders

Products can be returned for a full refund within 2 weeks from delivery. Shipping costs must be paid by the customer. The item must be unused, unopened (unopened cellophane wrap where applicable) and in its original and undamaged packaging 

Your money will be refunded within a week after we receive the package. 

Sample Orders
All sales of samples are final. We can not accept sample returns due to health reasons and as they are custom made to order.

This is our way of showing our appreciation. You’ll earn points for activities on our site, like referrals and purchases. You can use them to earn discounts off purchases, so the more you collect the more you save.

Anyone with an account is automatically enrolled.

You can earn points for all sorts of activities, including referring friends, and making purchases. To see all the ways you can earn points open the Loyalty Points widget on the down right corner of the page and login to your account then click the Earn Points tab in the menu.

Open the Loyalty Points widget on the down right corner of the page and login to your account. Your point balance is on every page in the top bar.

Open the Loyalty Points widget on the down right corner of the page and login to your account then select the tab called Redeem Points. Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

No. Go ahead and earn as many as you can!

·      Approved: These points can be redeemed on rewards immediately

·      Pending: These points are need to be verified before you can redeem them. This typically applies to purchases and referrals

·      Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled)

Your pending points will become cancelled and will be removed from your account.

You, or someone you referred, cancelled or returned a purchase.

It can sometimes take a few minutes for us to process your activity and provide your points.

Not directly - please redeem your points for a voucher which can then be applied during checkout.

If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued.

Just contact us and we'll re-enroll you. However, your point total will begin from zero.

Please use our normal contact details.